Satisfaction Survey

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Please share your feelings and experiences from your recent SECCO commercial
installation project.

EMERGENCY SERVICE

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Company Representative:
Job Name:
Project:
SECCO Job #:
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Phone Number:
Completion Date:

Using the rating factors shown below, select the number that most closely describes how you believe we performed.

Rating factors: 1 = Completely Dissatisfied, 4 = Completely Satisfied, N/A = Not Applicable


Knowledge of your needs	1 2 3 4 N/A

Knowledge of the project	1 2 3 4 N/A

Attention to your priorities	1 2 3 4 N/A

Attention to project schedule	1 2 3 4 N/A

Competence of our project team	1 2 3 4 N/A

Sense of urgency	1 2 3 4 N/A

Attitude and cooperation	1 2 3 4 N/A

Interaction with engineers and architects	1 2 3 4 N/A

Planning	1 2 3 4 N/A

Selection of subcontractors	1 2 3 4 N/A

Supervision of subcontractors	1 2 3 4 N/A

Home office attitude and cooperation	1 2 3 4 N/A

Timely completion of all project phases	1 2 3 4 N/A

Material ordering and handling	1 2 3 4 N/A

Coordination with regulatory agencies	1 2 3 4 N/A

Shop drawings and submittals	1 2 3 4 N/A

Processing of change orders	1 2 3 4 N/A

Quality of workmanship	1 2 3 4 N/A

Job site organization and appearance	1 2 3 4 N/A

Work force attitude, conduct, appearance	1 2 3 4 N/A

Project closeout	1 2 3 4 N/A

Please comment on any of the subjects above.

What areas were not addressed and what are your feelings?

What additional comments or recommendations do you
have regarding this survey or our performance?

Would you recommend us to others?

Yes

No

Would you give us a testimonial?

Yes

No

Did you know that SECCO does Electrical?

Yes

No

Did you know that SECCO does Plumbing?

Yes

No

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Thanks for helping us in our goal of serving you better!

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1111 Primrose Avenue Camp Hill, PA 17011-6922 Phone: (717) 737-2224 Fax: (717) 737-5235